Wolf Moon Dog Training Rules and Policies

Rules

● ALL dogs entering a training session must be up to date on Rabies, DA2PP, and Bordetella vaccines; please bring proof of vaccinations with you; Bordetella must be done within the last 6 months

● Dogs must be on a leash unless instructed otherwise

● Dogs may not interact with each other without permission from an instructor

● Owners are responsible for cleaning up after their dog; failure to do so may result in removal from the lesson

● Children must be accompanied by a responsible adult and act in a controlled manner; yelling and running upsets and excites many dogs

Vaccination Policy

We must receive proof of Rabies, Distemper combo, and Bordetella vaccinations at least 48 hours prior to your first lesson; if you do not provide proof of vaccinations prior to your appointment, Wolf Moon Dog Training reserves the right to cancel your appointment.

Cancellation, rescheduling, and no-show policy

If you need to cancel or reschedule an entire six-week group obedience program (Obedience 1, Obedience 1 for Puppies, Problem Behavior & Resolution, Obedience 2, etc.), we require 14 days notice. Group obedience programs that are cancelled with less than 14 days notice are NOT eligible to receive a refund. Group obedience programs canceled with 14 days' notice are eligible to receive a full credit or refund.

If need to cancel or do not show for one lesson which is part of a six-week group obedience program, this one lesson will be forfeited and not eligible for a refund.

If you need to cancel or reschedule a private session, we require 72 hours notice. Private sessions canceled with less than 72 hours notice are NOT eligible to receive a refund. Private sessions canceled within at least 72 hours notice are eligible to receive a full credit or refund.

If you have bought a package of credits with us (i.e private lesson package), the credits are non refundable. They never expire.

Cancellation due to inclement weather

Because our classes take place in an outdoor setting, there will be times where we need to cancel because of weather conditions.

If we need to cancel a group class, we will notify you by email or text and reschedule the class for another date. If you are unable to attend the makeup class, you will be issued a credit that you may use towards a private lesson.

If we need to cancel a private class, we will notify you by email/text and issue you a credit so that you may reschedule the session at your convenience.

Guarantee Policy

Wolf Moon Dog Training cannot guarantee the outcome of training because different dogs will always have different outcomes and there are many different factors that affect the training such as consistency at home, natural temperament, pre-existing behaviors, etc. We do, however, guarantee that we will work with you to create a training plan, ensure that you understand your training plan and how to handle your dog in situations where problems may arise, and address as many concerns as possible during the training program. Dogs that have severe pre-existing behavioral issues may need to be continually monitored and worked with. Wolf Moon Dog Training offers support in the form of our Lifetime Class with trainer approval and recommendations for continuing training as your dog progresses.

Group Obedience Policy

Because our group obedience classes are taught with a scheduled curriculum, we are unable to provide make-ups for missed classes. There are no refunds or transferring class credit to another class for group classes.

Boarding

Wolf Moon Dog Training requires 3 days' notice to cancel short-term stay (less than 7 days). Wolf Moon Dog Training requires 14 days' notice to cancel long-term stay (more than 7 days). If you do not give the required notice you forfeit your deposit.

Food is not included in your dog’s stay so please bring enough food to last at least 3 meals past the expected completion date.

You must give an exact end date to your dog’s stay. If you must leave the dog with us for longer than initially scheduled, we require 48 hours' notice, subject to our availability. Dogs must be picked up by the scheduled time, if you cannot pick up the dog on time you must inform us as early as possible and we reserve the right to charge additional fees. You are responsible for your pet’s food, please be sure to bring at least two extra servings of food in case you cannot pick your dog up on the scheduled day.

Media Policy:

At any time during training, we may take pictures or videos of the training process. This media may be put on social media or for marketing purposes. For the privacy of all clients, their dogs, and our staff members, clients are prohibited from recording photos or videos while in our facility or participating in off-site training, unless expressly authorized by a member of the Wolf Moon Dog Training Staff.

Training Packages:

In order to schedule a private or group training session or package, payment must be made in full at the time of booking.

Veterinary Care:

In the unlikely event of illness or injury, we will attempt to notify you as quickly as possible. If we cannot reach you or in the event of an emergency, Wolf Moon Dog Training may seek veterinary care and make healthcare decisions at your expense. If your pet requires medical treatment in possible connection to our services, you must contact Wolf Moon Dog Training before seeking veterinary care - with the exception of severe emergencies - and release all medical reports to us. Wolf Moon Dog Training Service is not financially liable for any medical treatment required during or after services are provided; we take care of animals as though they are our own but it is always possible for dogs to become sick, stressed, or injured during free time, training, or otherwise. The client acknowledges when putting multiple dogs in one area there is always the possibility and inherent risk of the transmission of illnesses such as kennel cough, common colds, etc, similar to the risk associated with sending a child into a school. Wolf Moon Dog Training takes every possible measure to prevent the occurrence of any illness and to isolate it when it does occur These measures include a regular cleaning schedule, a special UV air filtration system, as well as stringent and extensive safety and wellness checks each day for every dog, Even the most meticulous practices cannot 100% prevent the outbreak of illnesses. Wolf Moon Dog Training is not liable for the cost of veterinary treatment should a dog become sick during or after their stay with us.

Pet abandonment

If you do not contact us within 7 days of your dog’s scheduled end of stay, we reserve the right to bring your dog to a shelter or rescue. All fees incurred over this time will be the responsibility of the owner, as are any fees involved with turning the dog over to the shelter or rescue.

Pet Transport

Wolf Moon Dog Training will make every effort to care for the pet while being transported. However, Wolf Moon Dog Training assumes no responsibility whatsoever for injuries, sickness, death or other disability which may occur to the pet while being transported. Owner, in consideration of the agreement of Wolf Moon Dog Training to transport the pet, hereby irrevocably and completely releases Wolf Moon Dog Training and its officers, directors, shareholders, employees, contractors, agents, attorneys and drivers from any all liability, claims, suits, demands, and judgments of any and every kind resulting from or in any way connected with the transportation of the pet and any harm, injury, sickness or death which may befall the pet while being transported by Wolf Moon Dog Training.

The owner warrants and represents that the pet is neither dangerous nor aggressive. The owner shall be completely financially responsible for any damage to property, to humans, or to other animals caused by the pet while being transported and shall promptly pay all damages on demand. The owner shall indemnify and hold harmless the company and its agents from any claim or loss resulting from such damage. In the event a pet becomes aggressive in the course of transportation, the company reserves the right to place the pet in a crate/kennel/ containment at the owner’s expense.

EXPRESS ASSUMPTION OF THE RISK RELEASE AND WAIVER OF LIABILITY INDEMNIFICATION AND HOLD HARMLESS AGREEMENT

This agreement between Wolf Moon Dog Training and all other of its related business enterprises (hereinafter collectively referred to as “WOLF MOON”);

WHEREAS, WOLF MOON is in the business of providing various products and services for dogs, and involving dogs, including, without limitation: training in WOLF MOON’s facility; training outside of WOLF MOON’s facility; training programs; dog sitting services; and canine security services (hereinafter, “WOLF MOON’s Services”); and

WHEREAS, Customer understands and acknowledges that WOLF MOON’s Services have inherent dangers associated with them, including the risk of serious bodily injury, or death, due to the unpredictable nature of dogs and their possible aggressiveness or vicious propensities toward people and/or other dogs; and

WHEREAS, Customer understands and acknowledges that attendance at, or participation in, any dog related event at WOLF MOON’s facilities, or under the guidance of WOLF MOON at other locations, is subject to the serious risk of harm to Customer, his/her/its dog(s) and to other persons and dogs, even when the utmost care and precautions have been taken, and

WHEREAS, Customer has specifically agreed to purchase one or more of WOLF MOON’s Services, participate in, or observe, one of WOLF MOON’s Services or events, knowing full well and understanding

the special risks inherent therein, and WOLF MOON has agreed to provide said Service(s) to Customer and/or to allow Customer’s participation in or presence during said Service, but only upon the express condition that Customer execute this Agreement prior thereto and agrees to be bound by the terms and provisions set forth below.

NOW, THEREFORE it is agreed between the parties as follows:

ASSUMPTION OF RISK

● CUSTOMER HEREBY EXPRESSLY ASSUMES ALL RISK OF HARM ASSOCIATED WITH ANY AND ALL OF WOLF MOON’S SERVICES.

● CUSTOMER HEREBY EXPRESSLY ASSUMES FULL RESPONSIBILITY FOR ANY RISK OF BODILY INJURY, DEATH, AND/OR PROPERTY DAMAGE TO ANY PERSON AND/OR INJURY OR DEATH TO CUSTOMER’S DOG(s), ARISING OUT OF ANY OF WOLF MOON’S SERVICES, AND REGARDLESS OF ANY NEGLIGENCE ON THE PART OF WOLF MOON CONTRIBUTING THERETO (except for its “gross” negligence).

RELEASE/WAIVER OF CLAIMS

● CUSTOMER HEREBY EXPRESSLY RELEASES, WAIVES, AND DISCHARGES WOLF MOON, ITS DIRECTORS, OFFICERS, EMPLOYEES, INSTRUCTORS, HANDLERS, APPRENTICES, AGENTS AND/OR REPRESENTATIVES FROM ANY LIABILITY FOR ANY AND ALL CLAIMS, OF WHATSOEVER NATURE, THAT MIGHT ARISE FROM ANY OF WOLF MOONS SERVICES, INCLUDING ANY CLAIM INVOLVING WOLF MOON’S OWN NEGLIGENCE (except for its “gross” negligence).

INDEMNITY

● CUSTOMER HEREBY EXPRESSLY AGREES TO INDEMNIFY AND HOLD HARMLESS WOLF MOON, AND ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, INSTRUCTORS, HANDLERS, APPRENTICES, AGENTS, REPRESENTATIVES, AND/OR INSURANCE CARRIERS, AND EACH OF THEM, FROM ANY LOSS, LIABILITY, OR DAMAGE, INCLUDING LITIGATION EXPENSES AND ATTORNEY’S FEES, ARISING OUT OF ANY OF WOLF MOON’S SERVICES, WHETHER OR NOT CAUSED OR CONTRIBUTED TO BY WOLF MOON’s OWN NEGLIGENCE (except for its “gross” negligence).

● CUSTOMER HEREBY ACKNOWLEDGES THAT HE/SHE/IT HAS FULLY READ AND UNDERSTANDS THE TERMS OF THIS ASSUMPTION OF RISK, RELEASE AND WAIVER OF LIABILITY AND INDEMNITY AGREEMENT. THE CUSTOMER FURTHER ACKNOWLEDGES THAT HE/SHE/IT HAS GIVEN UP SUBSTANTIAL RIGHTS BY SIGNING IT, AND HAS DONE SO FREELY AND VOLUNTARILY AND INTENDS THAT HIS/HER/ITS SIGNATURE BE AN EXPRESS ASSUMPTION OF RISK, AND UNCONDITIONAL RELEASE/WAIVER OF ALL LIABILITY AND INDEMNITY AGREEMENT, TO THE GREATEST EXTENT ALLOWED BY LAW.